At Sithumini Osu, we are committed to providing quality Ayurvedic products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return policy below for eligibility criteria, procedures, and conditions for returning an item.

1. Eligibility for Returns

Due to the nature of our products, returns are accepted only under the following conditions:

• The product is unused, unopened, and in its original packaging.
• The return request is made within 7 days of receiving the item.
• The item must be in the same condition as when received, with all labels, tags, and seals intact.

2. Non-Returnable Items

Certain products are non-returnable due to health and safety standards. These items include:

• Opened or used items
• Items that are not in their original packaging
• Items marked as “Final Sale” or “Non-Returnable” on the product page
• Products damaged due to misuse or mishandling

Please check product descriptions for specific return information.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at sithuminiosu4242@gmail.com or call 025 7771211 / 076 440 5896 within 7 days of receiving your item, with your order details and reason for return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions for shipping the item back to us.
3. Ship the Item: Pack the item securely and send it to the address provided. Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
• Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us to discuss your options.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will provide instructions on how to proceed and cover any associated return or replacement costs.

6. Contact Us

If you have questions regarding our return policy or need assistance, please contact us at:

Sithumini Osu
No. 121, Samanalapura, Mahailuppallama, Anuradhapura
Phone: 025 7771211 / 076 440 5896
Email: sithuminiosu4242@gmail.com